Charge 5 replacement process is taking too long

[Sanjay_India]

Its been more then 20 days after my old defectice Chrge 5 received by FItbit India , unfortunately till date no information on replacement ? Getting standard replies to mails.

WIll never recommend Fitbit to anyone

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sanjay_India. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your replacement process is taking a bit longer than expected. I understand where your concern is coming from, we're to help you! 

To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your replacement process.

As advised, you’ll receive an email with further information. Stay tuned to your inbox, someone will reach out to you shortly! 

[Sanjay_India]

Worst customer support , I ever came across