Charge 5 ressurection

[sxureync]

in Charge 5 ressurection, I describe how my screen went blank but came back to life after a week of multiple attempted resets - but it continued to syn data to my phone.

A week later the screen went blank again, and for three weeks it resisted many reset attempts - but again still synced data to my android phone. Then the screen came back on: it was clearly a reset rather than a loose connection or damaged screen as it also changed the distance from miles to km. Its now been running fine for two weeks. I wonder what the fitbit moderator will advise re what I can expect going forward.

Moderator edit: updated subject for clarity

[DaniFitbit]

Welcome back to the Fitbit Community @sxureync! Thank you for your details and efforts to solve the situation with your Charge 5 and its screen functionality.

I am glad to know the screen is working fine now. In case the screen goes blank again, I suggest you do the following:

1. Sync the device in the Fitbit app.
2. Check for available Firmware updates.
   
1. With the Fitbit device nearby, open the Fitbit app.
2. Tap the Today tab > Devices > Charge 5.
3. Tap Update (This option only appears if an update is available).
3. Charge The Fitbit device.
4. Restart your Fitbit device once again as suggested here: How do I restart my Fitbit device?
5. Change the watch face via the Fitbit app (Make sure you select a watch face developed by Fitbit): How do I change the clock face on my Fitbit device?

I will be around! 

[CorNol]

I too am having similar issues.  My Charge 5 (purchased March 2023) died a couple of weeks ago.  I was able to restart it, after multiple attempts, using the button on the charging cord.  It has died again today, despite having been charged overnight.  So far it is resisting all efforts to reset it and in fact has stopped buzzing when I use the button method. 

I have looked for any firmware updates using the method you mention above but the only option I am given is to switch to google or disconnect the device.  Neither of which appeals.

Any suggestions Dani?

[DaniFitbit]

Welcome back to our forums @CorNol! Thanks for posting, for the details and for your efforts to resolve the issue with your Charge 5 display. 

As you've already tried the standard troubleshooting steps and the issue remains, please contact support. They have additional tools that can better investigate your case. 

Fill up the form, you'll see some recommended articles, and then you'll see the contact options. I'm sure they will do their best to keep you on track!

Have a good one.