Charge 5 reverted to displaying Logo

[Neil78]

Charge 5 reverted to Logo overnight. I kept it on in the vain hope that it would restore at some point ....... silly me.  I tried rebooting ..... nothing.   I tried installing as new ..... nothing.  I left it on charge for four hours adequate time.   It is still displaying Logo.   I have given up and am arranging for its funeral.

I recharged my Charge 2 .... it doesn't display anything but registers steps, so hey ho if that fails we can have a double funeral.   New software please.

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Charge 5 still reverts to constant logo halfway through the night and fails to register sleep. I can't get it to respond early enough to register my morning walk.   Despite changing the clock face at least once daily and registering the device as new it is still a disappointment.   There has also been a new installation of firmware that has also failed to help.   My Charge 2 worked for four and a half years before problems.   I am at the point where I am just going to throw it in a drawer and forget about it.

[DavideFitbit]

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps, @Neil78. 

I'm sorry to see that you're still experiencing the same issue. In this case, since you already tried the steps shared in the forums to try to resolve display issues and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.