Charge 5 rubber gasket/seal has appeared on the underside of the device

[JohnSigsworth]

In the last few days, parts of the rubber gasket surrounding the sensors and power connectors on the underside of the Charge 5 have appeared. If unresolved, will the device's waterproofing be compromised? How do I get it fixed?

The device is aboutr a year old. 

[Odyssey13]

Hi @JohnSigsworth  depending on where you live, the warranty is either one year or two. If you bought an extended warranty, that adds more time to a warranty. These aren't repaired. They are either replaced by customer service if you're under warranty OR if you're out of warranty, they often are able to give a discount code for you to purchase a new device.

[JohnSigsworth]

Thanks Odyssey13, that's exactly what happened when my first Fitbit
failed...


John


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[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options