help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 says run was below zones, won't count it as active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2023 17:47

‎03-22-2023 17:47

I did a run this morning. On my home screen it shows up as being mostly in fat burn, cardio, and peak heart rates. But after my run my active minutes was still 0. When I go to my exercises page, I see my other workouts during the day which seem correct, but my run is recorded as 100% below zones, even while it shows my average heart rate in the 130s and highest heart rate in the 160s. How do I fix this? I don't need any updates.

Best Answer
0 Votes
0 REPLIES 0