Lizzy,
Thank you for weighing in. While I believe you that these steps have worked
for some customers, if you are reading through the stories here, you can
see that for many, many Fitbit users, the troubleshooting steps do NOT work
and their devices are just bricked. I understand you are doing your job,
and are tasked with using the verbiage you are told to use. You may want to
inform your employer that these sort of obviously chronic issues and
non-acknowledgement replies serve mostly to drive customers to other
brands. Personally, I like the device and will keep using it as long as
Fitbit keeps replacing it after it's incredibly short life span. But as
soon as it will cost me money to get a new one, I'll be looking elsewhere
too.
