Charge 5 screen black but stuck on a red circle with a white X

[Sulandra]

Hi Guys, had a problem with my Fitbit showing the wrong time after yesterday’s workout so I restarted it, it seemed fine but the battery drained very quickly. When I plugged it in it showed the Fitbit logo for a moment then went straight to the red circle/white cross. I lost count of how many times I tried to restart it but in the end let the battery drain fully before plugging it in again. It now connects to my phone and syncs successfully but the screen is black and will not respond. Again, I’ve restarted it via the cable multiple times and it will show the Fitbit logo for a moment before going back to black and unresponsive. Any one have any ideas? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sulandra. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they already assisted you. If you have any questions regarding the outcome of your case, please feel to let our team know so they can continue assisting you. 

Thanks in advance!