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Charge 5 screen black, vibrating, won’t turn on

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‎12-13-2024 22:41 - last edited on ‎12-14-2024 08:54 by Fitbit Moderator

‎12-13-2024 22:41 - last edited on ‎12-14-2024 08:54 by Fitbit Moderator

I have a Charge 5. The screen is black, it’s vibrating when plugged into the charged but won’t turn on. 

i tried connecting and disconnecting. I tried pressing on the button 3 times. I read through all the other thread and it seems like no one has successfully managed to solve this issue? Is this the screen of death?

 

Moderator Edit: Clarified subject.

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‎12-14-2024 09:10

‎12-14-2024 09:10

Welcome to the Fitbit Community, @j.l2. I'm sorry to hear that your Charge 5 screen is black. Thank you for letting us know about the steps you have followed in order to turn it on. I'll be happy to assist.

Please make sure that your device is charged and it's not on DO NOT DISTURB or SLEEP mode and restart it with the instructions of help article: How do I restart my Fitbit device?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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