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Charge 5 screen blacked out

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‎07-07-2023 02:49

‎07-07-2023 02:49

Dear Fitbit support, 

 
I have been using the replacement Fibit Charge 5 that you sent about 6 months ago. 
 
It now has malfunctioned again. The screen on the fitbit has blacked out however when I checked the data on the apps, it is still functioning. 
 
On the day it malfunctioned, I saw the screen went really bright and when I tried to reset it using the button at tha cable charger, it "zapped" out and has been blacked out since. 
 
Appreciate your help to attend to this. 
 
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6 REPLIES 6

‎07-07-2023 02:57

‎07-07-2023 02:57

if you check the pinned post about the new firmware update that launched you might be affected by that. You're not the only one experiencing this right now 😞

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‎07-07-2023 02:59

‎07-07-2023 02:59

Welcome back to the Fitbit community, @m311y!

Sad to hear that you're having issues with your Charge 5. As restarting sometimes needs a few attempts to work, I'd suggest giving that another try closely following these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If you're really out of luck, I'd suggest contacting Fitbit support as soon as possible to get further assistance:

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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‎07-07-2023 03:08

In response to Glitteryy

‎07-07-2023 03:08

Just read the pinned post. Oh wow glad I’m not alone in this. Thanks!

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‎07-07-2023 03:08

In response to Talahthas

‎07-07-2023 03:08

Yep did all that and nothing. 

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‎07-07-2023 04:17

In response to Talahthas

‎07-07-2023 04:17

I am having the same issue and the three button presses don’t seem to work; no logo comes up.

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‎07-07-2023 04:20

In response to m311y

‎07-07-2023 04:20

Nothing happened for me either.  Yesterday, while my unit was charging it started asking for me to add a payment card?  Then it went black and started to get very hot; it has been plugged in for hours and was discharging and recharging; this am it was only at 67% charge and appears to be syncing with my phone; but the screen is still black. 

I think it is time to contact a real person at support.

 

Best Answer