07-03-2023 20:54
07-03-2023 20:54
My charge 5 is only a few months old and it randomly broke today. Screen won’t show anything other than green static when I press it. Nothing happened to it, hasn’t gotten wet was resting on my nightstand when it random stopped working.
07-04-2023 03:14
07-04-2023 03:14
Welcome to the Fitbit community, @Vconahan!
Sad to hear you're having issues with your Charge 5. As a first attempt to get things fixed I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please closely follow these instructions as timing is crucial for this procedure:
1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.
If that won't work at the first time please give it another try.
If you're out of luck, I'd suggest contacting Fitbit support for further assistance:
I'll keep my fingers crossed.