Charge 5 screen flashed and now it won't come on again

[ErrorCharge5]

I was wearing thr Fitbit, the screen flashed and now it won't come on again. I plugged it in to charge and pressed the little button 3 tomes as suggested. The Fitbit sign came onto the screen and then nothing happened, eventually the screen got an "x" in a circle.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @ErrorCharge5. 

I appreciate the information provided about this inconvenience with your Charge 5. 

This red circle you mentioned usually appears when a firmware update has not been completed or when there's a problem during the process. Make sure to follow the recommendations listed in this article if this is the case. If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem with the display, please try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[ErrorCharge5]

Hi

Thank you for the response and helpful information but the watch is not
responsive and makes it impossible for me to sync or change the clock face
or try and update the app. As per my mobile device the app was updated
yesterday but the watch does not respond.

kind regards
Lorraine

[DavideFitbit]

@ErrorCharge5 Thank you for confirming that you already tried the steps suggested and that you continue to have the same inconvenience. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

See you around in the Community.