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Charge 5 screen freezes about 70% of the time

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‎01-19-2022 07:46 - last edited on ‎01-20-2022 05:00 by Moderator Alum

‎01-19-2022 07:46 - last edited on ‎01-20-2022 05:00 by Moderator Alum

Completely disappointed.  Screen freezes about 70% of the time and the band issues is nuts.  Years of wearing fit bit and this is the only band that is causing issues.  And yes, I have followed all the recommendations.   I was so excited about the watch but I spend more time looking up how to deal with issues than I wear it.  

 

 


Moderator edit: subject updated for clarity

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‎01-20-2022 04:58 - last edited on ‎12-06-2024 10:44 by Fitbit Moderator

‎01-20-2022 04:58 - last edited on ‎12-06-2024 10:44 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Lburdick162. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5 and the troubleshooting steps that you've tried. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Thank you for taking the time to share all your feedback and comments as well. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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