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Charge 5 screen freezes when I swipe it

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‎12-06-2022 12:40 - last edited on ‎12-24-2022 08:14 by Fitbit Moderator

‎12-06-2022 12:40 - last edited on ‎12-24-2022 08:14 by Fitbit Moderator

Hello, I received my charge 5 yesterday and every time I swipe through the options it freezes, I wait until it times out and then try again. I have tried the reset 3 times but it is still not working. Any suggestions please, it's so disappointing!

 

 

Moderator Edit: Clarified subject

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‎12-24-2022 08:16 - edited ‎11-23-2023 05:06

In response to charleskn

‎12-24-2022 08:16 - edited ‎11-23-2023 05:06

Hi there, @BrightonAW. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5. I understand how you must be feeling. @charleskn Thanks for helping out!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎12-06-2022 14:30

‎12-06-2022 14:30

@BrightonAW try restarting your Charge 5 using your charging cable. See the instructions @ https://help.fitbit.com/articles/en_US/Help_article/1186.htm

 

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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‎12-24-2022 08:16 - edited ‎11-23-2023 05:06

In response to charleskn

‎12-24-2022 08:16 - edited ‎11-23-2023 05:06

Hi there, @BrightonAW. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5. I understand how you must be feeling. @charleskn Thanks for helping out!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes