Charge 5 screen has 5 dots

[Dmmoore]

My charge five screen has five dots at the top with the middle one highlighted in red and will not move forward I have charged it I have tried resetting it as per other instructions and nothing happens

Moderator edit: subject updated for clarity

[alexthecat]

@Dmmoore have you tried changing the clock face? Sometimes that will get it working right again. You can change back to your preferred clock face afterwards. 

[Éléonore]

I have the exact problem since yesterday too!  I recharged it, now I'm trying to find another way to fix the screen.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Dmmoore @Éléonore. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

@Dmmoore I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some extra indications. In this case, they will let you know how to proceed. 

@Éléonore I've some some other users experiencing this problem with the 5 dots on the display. As @alexthecat mentioned earlier, could you please confirm if you already tried the steps listed here below? They have been useful for other users experiencing something similar. 

• Complete a three pulse restart using the charging cable. 
• Try changing the clock face option on the device. 

I'll be around. 

[Sejjie]

Same happened to me..I have charged it and the dots are still there.  I can't seem to swip or do anything

[DavideFitbit]

Welcome to the Fitbit Community forums, @Sejjie. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

In this case, if you already tried all the steps mentioned here earlier and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

[LizCanyon]

This happens to me too.  My screen tends to stick the worst when it is on the "Notifications" screen.  I have to swipe as close to the bottom of my screen and it seems to swipe better. If I swipe across the center of the tracker screen it does stick worse.   Also if my finger is even the slightest bit sweaty or is wet at the pool I have trouble getting the screens to swipe

[DavideFitbit]

Welcome to the Community forums, @LizCanyon. 

Thank you for sharing that you've been having a similar problem with the Charge 5. 

Could you please confirm if you already tried all the steps mentioned here earlier and if you noticed any improvement afterwards? 

[samsha1]

This happened to me too today how did it resolve ? 

[MartMurph]

I just had this occur on my new Charge 5. Everything else worked ie: Alarms, goals and so on. All appearing on the screen. I had chosen a different clock from the factory. Seeing that the screen still worked, I chose a different clock and it appeared after loading. I then changed back to my selection and it loaded. It is still working ...

[Sejjie]

Hi

Yes that is exactly what I did
Sej

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[DavideFitbit]

Welcome to the Fitbit Community forums, @samsha1. 

Thank you for confirming that you've been having the same problem with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

@MartMurph @Sejjie Thank you for sharing your experience and the steps that worked for you. I'm sure this will be useful for other users as well. 

See you around.