Charge 5 screen has gone black and it won't hold a charge

[WalktotheMoon]

The screen went black 2 days ago. I've tried recharging it and it dropped from 100% to 26% in less than 12 hours. I've also tried restarting it as well as changing the clock face. Didn't help. Unfortunately, my tracker was unpaired with my account so I can no longer access it at all since I can't see the 4 digit pin.

Moderator edit: format. 

[Talialinn]

Same exact thing happened to me. Screen went black yesterday I charged it to 100% and this morning I woke up and according to the app, it was dead. 

Moderator edit: word choice. 

[Tracey0119]

Same thing is happening on my Charge 5 right now! 

[EMatthew]

Same problem here. Battery drains from 100% to near 0% within a few hours. This has been happening since Friday, Sept. 22. Tried soft and hard reset, removed apps, still will not hold charge. 

[Nicolecth]

Same thing is happening to me. It started this month. 

[Debmueller]

Wondering if this is due to the software update...because mine died as well!  Who do we contact?

[ARolen]

Same thing has been happening to me since sometime last week.  I charged it again last night and it was dead in a matter of 2 hours.  

[Sarfl611]

Same thing happened to me this morning! I woke up and my charge was dead. Charged it and synced it and now it’s dead again less than 2 hours later. I can’t even seem to get it to charge now. Not sure what the issue is!

[amvallejo311]

Glad to see I’m not the only one! Mine was working this morning and I took it off to do dishes and it’s dark. The light is on in the back but doesn’t charge or sync. I’m assuming it’s the new software? But it wouldn’t update on its own would it??

[esc123]

Same thing happening to me. I haven't manually updated anything but when I opened the Fitbit app on my phone after I noticed my fitbit had died despite being on full charge a few hours prior, the app opened with the message "update successful". I'm assuming the update has something to do with the fast battery drain. Bad form auto updating. I get the impression Fitbit is going downhill since Google took over

[ARolen]

I did reach out to their online support chat twice today and they just sent me a link to get it replaced under warranty. I would recommend reaching out to them.

[esc123]

Thanks but it's been over a year since I bought it so it's out of warranty unfortunately. This has been going on since June it seems. And some people calling customer service are being told it's the hardware that's the problem so they must replace it. No way are all these battery issues solely hardware related, nonsense. And the worst thing is that they know that and are just lying to us and refusing to acknowledge the problem.