Charge 5 screen has popped out

[Miapua]

My Charge 5 the screen has popped out   Of the base the seal has come out it’s still working but I can’t use it and no help re the contact centre

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Miapua. 

Thank you for sharing that you experienced this issue with your Charge 5. 

In this case, since this is related to a hardware problem or product damage, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[Takallen]

This is precisely what happened to me.  It is so wild.  

My husband also experienced the same with his Versa 3.  It seems the glass faces do not have a good adhesive.  He got less than a year out of his and I got right at one yr with mine. 

My Charge 2 is still going strong, meanwhile 🤦🏿‍:female_sign:

Moderator edit: format

[DavideFitbit]

Hi, it's good to see you visiting the Fitbit Community for the first time, @Takallen. 

Thank you for sharing all these details about the issue you experienced with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed.