Charge 5 screen has stopped working

[Kevins1958]

Hello,

My Charge 5 has stopped working. It has been glitching the past month and now is completely dead. It vibrates one when plugged in but the screen is black.

I have tried the resetting method and have pressing the button 3 times. I have tried to the hold the button down for 15 seconds and tried leaving it charge but no change. 

I only have it since the start of October 22. I don't swim, literally only gets used for when I run and day to day walking around.

Please advise, unacceptable for a product to fail this quickly.

Moderator Edit: Clarified subject

[RiekoC]

Hello @Kevins1958 

Sorry to see that your Charge 5 is not working. The other recommended troubleshooting step for a non-responsive screen is to try changing the clock face. This has been successful for some users. If this works, you can change back to the clock face you prefer. Here are instructions on how to change Charge 5 clock face (<-- click link), in case you haven't done this before. Give this process a few tries as it doesn't always work the first time.

If your Charge 5 still has a non-responsive screen, then you should contact Fitbit support (<-- click link) to find out what are your options under warranty. 

[MarreFitbit]

Hi there, @Kevins1958. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has been acting odd over the past month, I understand how you must be feeling. Thank you so much for taking the time to troubleshoot your Fitbit device before posting here, we'll be glad to continue assisting you. 

I've seen you did follow @RiekoC's advice and contacted our Support Team and they've already assisted you. If you have any further questions regarding the outcome of your case, please feel free to reach out to them. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!