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Charge 5 screen is black but still tracks everything

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‎12-14-2021 15:45 - last edited on ‎12-21-2021 11:38 by Fitbit Moderator

‎12-14-2021 15:45 - last edited on ‎12-21-2021 11:38 by Fitbit Moderator

I just got my new charge 5 and it immediately updated itself. However , when it did I have a totally black screen. It is tracking on my phone but nothing on the watch. I have tried to reset it with the button on the charger but nothing is happening . Ready to ship it back! 

 

 

Moderator edit: updated subject for clarity. 

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‎12-21-2021 11:49

‎12-21-2021 11:49

Welcome to the Fitbit Community, @Rsenholzi. Thank you for letting us know that you have tried restarting your Charge 5 to see something on it. 

 

I know how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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