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Charge 5 screen is frozen black

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‎01-27-2022 20:17 - last edited on ‎01-28-2022 05:27 by Moderator Alum

‎01-27-2022 20:17 - last edited on ‎01-28-2022 05:27 by Moderator Alum

Purchased Jan 6. Screen is frozen black with the 5 dots at top. The middle one is red. I’ve tried to restart multiple times(pressing the button on the cord). Also tried a factory reset. Still nothing. Any other suggestions? 
thx

 

 


Moderator edit: subject updated for clarity

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1 REPLY 1

‎01-28-2022 05:26

‎01-28-2022 05:26

Welcome to the Fitbit Community forums, @Stella5. 

 

I appreciate all the details that you've shared about the inconvenience you've been having with your Charge 5 and for confirming that you already tried to complete the restart and the factory reset. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. If you continue to experience the same problem, please make sure to continue the communication with them so they can let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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