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Charge 5 screen is grey and has lines on it

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‎10-19-2021 16:24 - last edited on ‎10-20-2021 17:08 by Fitbit Moderator

‎10-19-2021 16:24 - last edited on ‎10-20-2021 17:08 by Fitbit Moderator

After using the charge 5 for a few days I charged it and when I went to put it on the screen was grey and had lines going through it.  I tried the charger reset I saw on you tube but it won’t restart. Still grey and nothing is displaying. 

 

Moderator Edit: Clarified subject

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‎10-19-2021 18:30

‎10-19-2021 18:30

Hey there @LeenaM21 -- not sure what you saw on YouTube, but here's the restart process from Fitbit:

https://help.fitbit.com/manuals/charge_5/Content/manuals/html/Update,%20Restart,%20and%20Erase.htm

 

I that doesn't work, contact support or return to where you bought it and ask to exchange.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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