Charge 5 screen is not responsive to touch

[NatalieSadler]

I am able to touch the screen for stats and to scroll up and down but it doesn't allow me to tap on anything like settings or exercise. I've restarted it through the charger, I've removed the device from the app and reinstated it, I've tried changing the clock face and looked for any updates, I don't know what else to do. Can anyone help?

[DavideFitbit]

Hi, it's good to see you around in the Community for the first time, @NatalieSadler.  

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

See you around. 

[krisezra87]

Is there some reason we can't all have the answers to these questions?

[DavideFitbit]

Welcome to the Fitbit Community forums, @krisezra87. 

Thanks for sharing your inquiry about the Charge 5. 

Let me know if you're having the same problem with your Charge 5 display not responding to touch. There are a few troubleshooting steps that have been useful for other users as well. 

I'll be around. 

[MissOlive]

I am also having problems with my screen not working. I can’t scroll or change it. It displays but that’s it. Still recording steps, etc. I restarted it, changed the clock, etc. what else can I try?

[DavideFitbit]

Welcome to the Fitbit Community forums, @MissOlive. 

Thank you for confirming that you've been having the same inconvenience with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day.