Charge 5 screen is still blank

[Sly511]

After reading all of the posts in the forum, there is an obvious issue here. I understand my Charge 5 is out of warranty, and while I appreciate the offer of 35% off another one, I shouldn't have to get a new one. It was just fine until 2 days ago. I have been able to get it synced to the app again, and it is tracking for the moment, but the screen is still blank and the battery is draining way too fast. Are you looking into this for the big fix? Or just offering discounts to everyone so they have to buy a new one?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sly511. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance!