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Charge 5 screen is too sensitive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2021 05:11 - last edited on ‎10-20-2021 15:51 by Fitbit Moderator

‎10-20-2021 05:11 - last edited on ‎10-20-2021 15:51 by Fitbit Moderator

I started with a charge 3, then charge 4 and now a charge 5. I have worn the same bracelet with all three, but for some reason with my 5 it seems to be turning on the screen. Then when I want to lock or unlock the screen it is hard to get the double so to work.

is there anything that can be done to help. I use to only have to charge once a week

And now I need to more often

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-20-2021 07:21

‎10-20-2021 07:21

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎10-20-2021 09:23

In response to Odyssey13

‎10-20-2021 09:23

Do you know if there is even a fix for this? Or is it just the new screen for Charge 5?

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‎10-20-2021 09:45

In response to PheonixBunny78

‎10-20-2021 09:45

@PheonixBunny78  there are no repairs for these devices, only replacement. Customer support can give you more information.

Stepping in the U.S.A. since September 2013. Android 14

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