Charge 5 screen is too sensitive

[PheonixBunny78]

I started with a charge 3, then charge 4 and now a charge 5. I have worn the same bracelet with all three, but for some reason with my 5 it seems to be turning on the screen. Then when I want to lock or unlock the screen it is hard to get the double so to work.

is there anything that can be done to help. I use to only have to charge once a week

And now I need to more often

Moderator Edit: Clarified subject

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[PheonixBunny78]

Do you know if there is even a fix for this? Or is it just the new screen for Charge 5?

[Odyssey13]

@PheonixBunny78  there are no repairs for these devices, only replacement. Customer support can give you more information.