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Charge 5 screen is totally black

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‎05-10-2023 18:01 - last edited on ‎05-10-2023 18:09 by Fitbit Moderator

‎05-10-2023 18:01 - last edited on ‎05-10-2023 18:09 by Fitbit Moderator

Good evening, the screen is completely black. I already cleaned the connectors; I did the process of restarting it and it is still black. I would like to know the step to follow, because I bought the watch in December 2022. 

I can see where there are various complaints about it being a manufacturing issue.

Thank you

Gustavo

 

 

Moderator edit: format. 

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‎05-11-2023 02:51

‎05-11-2023 02:51

Welcome to the Fitbit community, @TAVOCASTILLO!

Sad to hear that your Charge 5 isn't working as expected. As you've already tried restarting your device without success, I'd suggest contacting Fitbit support for further assistance as your Charge 5 should be covered by Fitbit's warranty:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎05-11-2023 05:23 - edited ‎06-15-2023 11:40

In response to Talahthas

‎05-11-2023 05:23 - edited ‎06-15-2023 11:40

Hi there, @TAVOCASTILLO. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thank you so much for your help and advice.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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