Charge 5 screen not working properly

[Margley]

As of the early hours this morning, the display has only shown what I can describe as multicolored confetti dots all over the screen or something similar to the old static snowstorm you’d see on TVs. My Charge 5 still syncs, only the display is affected.

I’ve tried restarting from the charger and also by the device itself (blindly swiping where I know the restart setting to be). Unfortunately, none of this has worked. I have version 20001.194.91.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Margley. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is not working properly. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, please try the following: 

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Margley]

Hi @MarreFitbit, I tried the sync, changing clock face and restarts for both…still nothing has worked.

[MarreFitbit]

@Margley Thanks for getting back to me and for trying the steps I recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.