Charge 5 screen not working

[Aquamarine101]

I have a charge 5 for 7 months and the swipe right and left has stopped working. I have restarted it, and  changed the clock face a few times with no improvement. I can't do a factory reset because the hold for 3 secs is not working also. 

I think it needs to be replaced.  

What do you suggest? Is it possible to Do a reset from the android phone app?

[RiekoC]

Hello @Aquamarine101 

Sorry to see that you're having issues with navigating the screen on your Charge 5.

Since you've already tried the recommended troubleshooting steps, you should contact Fitbit support (<-- click link) to see what are your options under warranty.