Charge 5 screen off and no longer responding to charger

[DAVIDBRAUN]

Exactly I have the same problem with my Charge 5, screen dead and doesnt charge. But still syncronizes with my watch. How did you solve it?

Moderator edit: format. 

[Bud.O]

I only recently in the last couple of months got my fitbit. But I went swimming with it and It suddenly stopped working, I placed it in rice but that did not do anything. There is  also moisture bubbles on the back sensors.

[AndreaFitbit]

Welcome to the Fitbit Community, @DAVIDBRAUN and @Bud.O. I'm sorry to hear that your Charge 5 screen is dead. 

@DAVIDBRAUN, thank you for letting us know that it syncronizes with your phone. Please try syncing your Charge 5 in the app by tapping your profile picture > Charge 5 > Sync Now.

@Bud.O, thank you for placing your tracker in rice and for letting me know that moisture bubbles are on the back sensors. I went ahead and requested a case on your behalf and a Customer Support representative will contact you soon.

[RadT]

Hi, Ingot the same problem on my charge 5. Went swimming day before and it randomly started vibrating and the Fitbit logo appeared and went off…repeatedly. I’ve tried the reccos from the support page…hard boot with the button on charging cable, syncing, changing clock face, etc but nothing is working. The screen keeps appearing and then disappearing. On the app, it says Unable to connect to device. Can you please help? Thanks!

[RadT]

I kept it connected to power and now the screen’s gone black and a X sign inside a red circle has appeared on screen. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @RadT. Thank you for describing what happened with your Charge 5 and for mentioning the steps you have followed in order to solve this situation.

I noticed that you already got in touch with our team and received assistance.

We look forward to get you back on track.