Charge 5 screen stuck on X red circle

[AnikS]

The battery was low. I put it on the charge. It had the fitbit logo on and off and now only the red circle with X. I tried all the restart steps that I read here.  Still no response, stuck on the X.  I bought it 1 year ago.  This is unacceptable!!! I reassociated my account. Nothing.  I had my previous watch for 6 years....not a happy customer 😡😡😡.

HELP!!!

Moderator Edit: Clarified subject

[AnikS]

This is a charge 5 issue!!!

[Amberleygirl]

I am having this issue too. The Charge 5 is just 15 months old. On charge it is intermittently vibrating and I am unable to do a reset or a factory reset because it won’t stay on long enough. When it stops the vibrating (switching on and off) it shows the red circle with an X.

[AnikS]

Unfortunately looks like many of us were sold faulty products. 12 to 15months of shellife is unacceptable and fitbit should do something about it. 😡