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Charge 5 screen stuck on "To start download the Fitbit app"

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‎10-15-2023 14:31 - last edited on ‎10-15-2023 15:25 by Fitbit Moderator

‎10-15-2023 14:31 - last edited on ‎10-15-2023 15:25 by Fitbit Moderator

My brand new Charge display doesn't work by double tapping sliding up or down or side to side.  I went through the restart procedures.  I've done this restart 10 times already.  All the display does is show a gif of a download and then tells me to download the app.  I have downloaded the app.  In fact, the app is telling me how many steps I am taking.  Once the display goes to sleep, I cant get it to do anything except restart again, only for it to do the same thing

Moderator Edit: Clarified subject

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1 REPLY 1

‎10-15-2023 15:26

‎10-15-2023 15:26

Hi there, @mjs0419. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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