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Charge 5 screen turns on by its own

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‎04-04-2023 19:27 - last edited on ‎04-05-2023 08:23 by Fitbit Moderator

‎04-04-2023 19:27 - last edited on ‎04-05-2023 08:23 by Fitbit Moderator

  • Brand new Charge 5 keeps lighting up every few seconds. Screen setting is set to manual. It lights up even when i don’t move.

 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-05-2023 08:25

‎04-05-2023 08:25

Hi there, @Eric1982. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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‎04-07-2023 07:10

‎04-07-2023 07:10

Did you get this fixed?mine is doing this also

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‎04-07-2023 07:14

In response to Drummersince89

‎04-07-2023 07:14

No. They ask me to restart it but it is still doing it.

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