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Charge 5 screen went black

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‎01-29-2025 16:47

‎01-29-2025 16:47

When I went to bed, I had 42% power on my charge 5. When I woke up, the screen was totally black and it will not respond to any action that I take, including all of the suggestions in the help center using the charging cord. What should I try now?

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2 REPLIES 2

‎01-29-2025 19:09

‎01-29-2025 19:09

Hi @Bobbii21. Welcome back to the forums. 

Thank you for providing the details regarding your Charge 5 and for trying to fix it on your own. 

Please confirm that you have followed the steps listed in this help article: Can I extend my Fitbit device's battery life?

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0 Votes

‎01-30-2025 00:32

In response to ManuFitbit

‎01-30-2025 00:32

Yes, I followed all suggested instruction and also tried to restart it, but had no success. I have never had a problem with charging it in the past and it has never gone totally black before. I find it most puzzling since the battery was at 42% prior to this happening and I did not receive a low battery warning.
Best Answer