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Charge 5 screen went green

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‎05-25-2023 15:25 - last edited on ‎05-26-2023 05:42 by Fitbit Moderator

‎05-25-2023 15:25 - last edited on ‎05-26-2023 05:42 by Fitbit Moderator

My Charge 5 got a green screen already tried resetting and factory reset both didnt help me either!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-26-2023 02:42

‎05-26-2023 02:42

Hi, @Greg62 , another thing that might help is to try changing the clock face.  You do this in the app and the instructions are here .  If this solves your issue then you can return to the previous clock face if you prefer.

Good luck!  Welcome to the forums.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎05-26-2023 02:50

‎05-26-2023 02:50

Welcome to the Fitbit community, @Greg62!

Sad to hear that you're having issues with your Charge 5.If even changing the clock face, as mentioned by @Julia_G , didn't fix that, I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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