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Charge 5 screen won’t come on

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‎02-28-2024 15:13 - last edited on ‎03-02-2024 10:04 by Fitbit Moderator

‎02-28-2024 15:13 - last edited on ‎03-02-2024 10:04 by Fitbit Moderator

I went swimming yesterday and event though the charge 5 still charges and syncs with my phone. The screen will not come on, nothing shown totally black. Any ideas on how to fix it? I have tried the 3 pulse reset but nothing has worked.

 

Moderator Edit: Clarified subject.

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20 REPLIES 20

‎03-07-2024 13:48

In response to Dave19713

‎03-07-2024 13:48

Hello everybody!

Thanks for reaching out regarding this situation with the Charge 5. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out! We will be closing this thread, there will be no option for future replies. Please direct to customer support. Have a nice day.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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