Charge 5 screen won't respond to touch

[MaryJFit]

I tap. I swipe. I turn my wrist and screen does not respond. Fitbit logo keeps popping up. Occadionally i get the clock face ranfomly turning on and off, but cant get snything else. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing this information about the inconvenience with your Charge, @MaryJFit. 

Before considering other options, please make sure that you've tried a manual restart procedure (using the charging cable) as described in this article; this has been useful for other users experiencing this problem. 

If you're still experiencing the same inconvenience, please try the following steps as well: 

1. Sync your device in the Fitbit app
2. If you can't sync, remove the device in the Fitbit app. 
3. Uninstall and reinstall the Fitbit app.
4. Set up the device again. 

Hope this helps, I'll be around. 

[MaryJFit]

Did all that! Thanks anyway.

[Conesbjones]

What do I do if none of these work? 

[LizzyFitbit]

Hi there, @MaryJFit. @Conesbjones Welcome on board.

Thanks for taking the time to troubleshoot your trackers with the steps suggested above. I'm sorry the issue persists with your Charge 5 and just to confirm, may I know if you've tried changing the clock face? If that's correct, I'd recommend getting in touch with our Support team so they can evaluate your options and see what can be done to bring you back on track. They're available via chat or phone, just click here to get connected with them. 

[M_W-L]

I miss my charge 4  button to scroll between options.

I must have a zombie finger very frequently my charge 5  does not respond to my swiping and touching. I found if my finger is very dry it’s worse. Wetting my finger helps. 
Other times it is super touch sensitive and I find it almost impossible to set my timers. 
This completely touched sensitive screen has me not liking my charge 5 as much as I liked my charge 4

[LizzyFitbit]

Welcome to the forums, @M_W-L.

Thanks for sharing your experience with your Charge 5, and I'm sorry for this inconvenience. Our team constantly works to improve our devices, and feedback like yours helps us to make that happen.

In regards to the swipe function, may I know if you've tried restarting your tracker? If not, please give it a try as this will help to refresh its performance. In case that doesn't work, please get in touch with our Support team so they can evaluate your options and see what can be done for you. They're available via chat and phone, just click here to get connected with them.

[KAGordon]

I have a similar issue. I got my charge 5 in June and it went dark on me last week. It seems to still sync to my phone and track my steps but the screen is unresponsive.  Should my first step be to report ot to fitbit or do an insurance claim? 

[LizzyFitbit]

Welcome on board, @KAGordon.

Thanks for joining this thread, and sharing your Charge 5 is syncing correctly. I'm sorry the screen is unresponsive and before anything else, please try restarting your tracker as this will help ensure its performance. If you already did that but the issue persists, let me know so I can continue helping you with this matter.

[KAGordon]

Hello, thanks for the quick response. Yes I have tried rebooting the watch
multiple times. It vibrates but the screen still never works.

[LizzyFitbit]

Hi there, @KAGordon.

You're welcome, thanks to you for confirming the steps that you've tried. Because the issue persists, I've requested a case on your behalf so our Support team can provide you with further assistance. They'll get in touch with you via email, so please keep an eye on your inbox.

[BasB02]

Got the same! Went black on me today. Hard reset does not do anything. After updating a few times in app the screen is back on but it won’t swipe! A hard reset only reboots the tracker.

[M_W-L]

Yes I have restarted my Fitbit. That did not resolve the issues with navigating to the functions. 
Swiping is very frustrating. At times it doesn’t respond or others it selects a function as I try to scroll by it. I often want to use the countdown timer and find it very difficult to get to it. Then once there setting the minutes and seconds is often a challenge. 

[LizzyFitbit]

Hi there, @M_W-L. @BasB02 Welcome on board.

Thanks for letting me know about your trackers. I understand how frustrating this has been for you, and I'm sorry for the inconvenience. Because you've tried the restart process suggested in this thread, I've requested a case on your behalf so our Support team can investigate and provide you with further assistance. They'll send you an email with instructions, please keep an eye on your inbox.

[LilAnn]

I've done everything they've suggested and mine still freezes and won't respond to touch. 

[BasB02]

Try changing your Fitbit layout in the app if it is still connected.

[LizzyFitbit]

Hi there, @LilAnn. @BasB02 It's good to see you again and thanks for your great help!

@LilAnn Thanks for the time taken in troubleshooting your Charge 5. Because your post didn't mention, could you confirm if you've tried restarting your tracker and changing the clock face? If not, please give it a try and keep me posted so I can continue helping you with this matter.

[Chemical]

I am currently having the same issue with my screen not responding to touch inputs. It's black but still sinks with the app. I've tried rebooting the device multiple times and changing the clock screen to no avail.

[WatsonTr]

My Charge 5 was in the same situation and I’d tried all those things with no good result. I had mine replaced under warranty 

[LizzyFitbit]

@Chemical Welcome to the Community Forums. @WatsonTr It's good to see you here.

@Chemical Thanks for taking the time to troubleshoot your Charge 5, and I'm sorry the issue persists. I went ahead to check your details and it seems you already have a case created with our Support team. I'd recommend keeping an open communication with them.

@WatsonTr Thanks for the details provided. I'm glad you got it replaced and I hope you can keep crushing your goals.