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Charge 5 showing Fitbit blue logo or blank

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‎12-02-2022 00:52 - last edited on ‎12-02-2022 09:28 by Moderator Alum

‎12-02-2022 00:52 - last edited on ‎12-02-2022 09:28 by Moderator Alum

Help. My Charge 5 either keep showing Fitbit blue logo or blank. Pressing three times did not work.

Please help 

 

 

 

Moderator edit: subject updated for clarity

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‎12-02-2022 09:28 - last edited on ‎12-17-2024 06:26 by Fitbit Moderator

‎12-02-2022 09:28 - last edited on ‎12-17-2024 06:26 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Yewhy. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart procedure. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with some instructions. In this case, they will let you know how to proceed. 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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