Charge 5 showing wrong time and date

[WrenFitb]

My charge 5 is showing the incorrect day of the week and interest time

[EstuardoFitbit]

Hi @WrenFitb, thanks for the info about your Charge 5's time issue and welcome to the Community!

Your Fitbit's time syncs with your phone, so make sure your phone is running the latest app update. Try these steps as well: 

1. Forget Bluetooth Connection: On your phone's Bluetooth settings, forget your Fitbit.
2. Reconnect: Reconnect your Fitbit in the app.
3. Sync: Sync your Charge 5 (automatically or manually).

If that doesn't work, try a 3-pulse restart:

1. Connect your Charge 5 to its charger.
2. Press the button on the USB end of the charger 3 times (1-second pauses), then wait 10 seconds or until the Fitbit logo appears.

Still having trouble? See: How do I change the time on my Fitbit device?

[WrenFitb]

Thank you for contacting me about my day problem with my fitbit. After
attaching it to the charger and pressing it the button it did resinc to the
correct day. I've also been having problems with it just going black and
the only way to get it back is to connect it to the charger and press the
button. Is this happening because my charge 5 is getting older and perhaps
the battery is wearing out?

[EstuardoFitbit]

That's great to hear, thanks @WrenFitb, for your reply!

Let's explore if there's anything else we can do about your issue. The battery lifespan shouldn't be interfering with the battery functionality. Let's try changing the clock face of your Charge 5. Please follow the instructions described here. 

[WrenFitb]

Thanks, Estuardo. I'll change the clock face and aee if it goes blank
again.

[EstuardoFitbit]

Hey there @WrenFitb, thanks for the update on this matter, I'll be glad to keep helping you! 

That is indeed quite strange. I assume you've already considered this, but could you please try switching back to your previous clock face?

Please keep me informed so I can continue helping you!

[WrenFitb]

I think I've tried everything listed on the community pages and other
articles I've read. It seems to work and during the walk just shuts down
and I get no data. Really disappointed trying to decide what to do. I'll
probably be looking for a new tracker.

Thanks for your help.

[EstuardoFitbit]

Hey there @WrenFitb, thanks a lot for taking the time to share this with us, 

I'm truly sorry for not being able to find a suitable solution for your inconvenience, please let me suggest one more thing! 

Please let's try creating a ticket for you with our support team, fill out this form and let me know once you are done, they will help you as soon as possible. 

[WrenFitb]

I already bought an Inspire 3. I've read a lot about this exact same
problem that seems to be happening on a lot of users' Charge 5s. I
appreciate your trying to help me but I'm thinking this is a case of
'planned obsolescence' by the company. I guess we can't expect things we
buy to last forever.

[EstuardoFitbit]

Thanks @WrenFitb, for the update! 

I'm sorry to hear you're experiencing this issue with our products. We appreciate your feedback and I want to assure you that we're constantly working to improve our products and services based on customer comments and suggestions.

I hope you're enjoying your brand new Inspire 3! Feel free to share any comments or questions you have. I'm here to help!