Charge 5 shows 4 dots and half the screen, won't perform a 3-press restart

[Straightawaykid]

Charge 5 shows 4 dots and half the screen, I can move the display side to side, but it will not got to other displays (such as steps or battery level). I have tried at least 10 times and it won't perform a 3-press restart.  How can I do a restart or even refresh it?

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @Straightawaykid!

Sad to hear you're having issues with your Charge 5.

As a first approach I'd suggest trying to change the clock face on your device to see if that will get things fixed. Here's how to do that:

How do I change the clock face on my Fitbit device? 

If this doesn't have any positive impact, please make sure you've synced your device to not lose any data tracked so far before proceeding. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Now please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.