Charge 5 shows Fitbit logo then goes black over and over

[rwb196884]

Screen shows fitbit logo then goes black. Over and over. Until it's plugged in to charge, then it works agan for a while. 

I need a refund I can try to get something less crap.

Moderator edit: clarified subject.

Moderator edit: formatting

[ManuFitbit]

Hi @rwb196884. Welcome to the forums. 

Thank you for sharing the information regarding the difficulty that you are experiencing with Charge 5. 

I can see why this situation is frustrating, and I truly appreciate your patience. I’d like to share some troubleshooting steps that might help you fix this on your end immediately while we look further into it.

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Sense 2.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.