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Charge 5 shows a green screen

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‎02-20-2024 06:06 - last edited on ‎03-06-2024 09:16 by Fitbit Moderator

‎02-20-2024 06:06 - last edited on ‎03-06-2024 09:16 by Fitbit Moderator

I got a fitbit charge 5 around a year and a half ago. In December 2022, I had an AF episode that I noticed on my fitbit. At the hospital, the doctors literally said "we agree with your fitbit" and said it was very lucky I had been wearing it. Moving forward this gave me a really positive outlook, but now it's broken and just shows a green screen.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-06-2024 09:22

‎03-06-2024 09:22

Hi there, @MarTH91. Welcome to the Fitbit Community Forums. I'm glad to hear that your Charge 5 has been of help during your AF episode. Thanks for sharing that personal event. Hope you're doing great now! 

Regarding the screen issue you mentioned, I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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‎03-06-2024 09:52

‎03-06-2024 09:52

Welcome to the community forums, @MarTH91.

Thank you for sharing your story. I'm glad to hear that your Charge 5 has been a great help in tracking your health. However, I'm sorry to hear about the issues you've been experiencing with the screen.

To help resolve this, please restart your tracker to refresh its performance. Afterward, please change the clock face and monitor its behavior.

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