Charge 5 shows correct distance but mapping is 2K

[Mansfiej]

I use the Charge 5 paired with my Android Galaxy 9. After  walk it shows 6.48 K,  which agrees with other devices I use , however when looked at on the site the map shows also shows 6.48 Km as the total distance  but the map track cuts off at about a third of the way (~3K) . Why?

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing this information about the problem you've been experiencing with your Charge 5, @Mansfiej.  

If the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data, this is sometimes shown as the route on the map being cut off. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar. 

I'll be around.