Charge 5 shut off for no reason

[Ginnydevice]

I have a Fitbit charge five. For no reason, the screen goes blank, and it shuts off. Thinking it was dead, I charged it. When it turned on, it still said 95%. Does anybody know why this shut off for no reason. Even when double tapping the screen, it does not come on. I think it is a year and a half old 

Moderator edit: clarified subject.

[Mic.G12]

Same here battery dies too fast no data captured at all!! Support can’t help anymore other than offer to buy a new one with a discount coupon…what a joke 2nd time this happens to with Fitbit!!! Think I will look elsewhere!

[mcsult]

Same thing happened to me this morning.  It seems like this has been going on for a few weeks and support won't give any answers. Mine was purchased late August of 2022 and I take great care of it.  Really disappointed.

[Ginnydevice]

Thank you
Sent from my iPhone

[Lara7]

I am having the same problem since for a couple of days now. Help! 

[Lara7]

Oops...for a few days. 

[TJ.McK]

I've had the same issue, it's now completely shut down and I can't switch it back on, this is my second Fitbit and less than 2 year's.... very disappointed......I won't be buying another one 

[Carla1967]

same, bought it Dec 23 and black screen, reset following all the rules, now have fitbit logo flashing on and off, but nothing else

[Josie301]

My Charge 5 has started doing this over the past few days. Looks as if battery has died, then shows random charge % over several minutes when plugged in to charge. 95% or 53% sometimes 4% within 15minutes. 

It is just 2yrs old - very frustrating. 

[ro_kamath]

Reported the problem to Fitbit and had my device replaced immediately. I believe this was an issue they couldn’t rectify. 

[Ginnydevice]

OK, thank you. Do you have any contact information, for Fitbit to report this issue?
Ginny R
Sent from my iPhone

[Carla1967]

Got a replacement as well, or 50% discount fir newer version. Was stil under warranty (2 years)

[Carla1967]

Did contact the local support centre (Netherlands)

[TJ.McK]

Thank you, who did you report it to... I keep getting kicked back to the FAQs and the community forum ☹️

[Carla1967]

I reached out to (I am not allowed the use the 'at' sign)

fitbit-support 'at' fitbit.com