Charge 5 shuts off when battery gets down to about 17%

[happyharry123]

Charge 5 turns itself off when the battery gets down below 20% and is unresponsive to any taps. I then have to recharge it. Any exercise program I am in the middle of stops responding. The exercise I was doing does not get recorded in the Fitbit app.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @happyharry123. 

Thank you for providing this information about the difficulty that you are experiencing with your Charge 5. Thank you for trying to fix it on your own. 

Please, make sure to follow the steps listed in this help article: Extend your Fitbit device's battery life.

[WeeJimmy]

Is there any chance you could actually look into the issue instead of just posting the same generic response to everyone? Surely there’s an issue your end as many charge 5 users are suddenly complaining about the EXACT SAME ISSUE!