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Charge 5 smart wake up alarm no longer working

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‎05-19-2022 23:51 - last edited on ‎11-11-2024 06:11 by Fitbit Moderator

‎05-19-2022 23:51 - last edited on ‎11-11-2024 06:11 by Fitbit Moderator

I got the Charge 5 a few weeks ago and for the first couple of weeks everything was fine then the smart wake-up alarms stopped waking me up. I’m not really what’s going on as I’ve double checked all the settings and also restarted my device and everything looks fine. All other features are working normally it’s just this that is playing up. Any tips?

 

 

Moderator edit: format

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‎05-21-2022 10:21 - last edited on ‎02-21-2025 04:47 by Fitbit Moderator

‎05-21-2022 10:21 - last edited on ‎02-21-2025 04:47 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @annamak. 

I appreciate the details that you've provided about this issue with your Charge 5.  

I would like you to try removing your alarms and then restart your device again using the three pulse method with the charging cable. After that, please set them up again and then check if you continue to experience the same problem.  

You can also try removing and  setting up your Charge 5 as a new device if you're still experiencing this problem. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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