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Charge 5 soft gold/lunar white doesn't look gold at all

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‎09-03-2022 17:37 - last edited on ‎09-05-2022 14:12 by Fitbit Moderator

‎09-03-2022 17:37 - last edited on ‎09-05-2022 14:12 by Fitbit Moderator

I just got the soft gold/lunar white and it doesn't look gold at all! Disappointed. Is this one flawed, maybe?

IMG_0173.jpg

 

Moderator Edit: Clarified subject and formatting

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‎09-05-2022 14:21 - last edited on ‎05-08-2024 06:00 by Fitbit Moderator

‎09-05-2022 14:21 - last edited on ‎05-08-2024 06:00 by Fitbit Moderator

Hi there, @taichigirl.

I've moved your post to the Charge 5 board to keep the forums organized. Thanks for letting us know about your tracker, as well as the picture provided. Before anything else, let me explain the device will be in soft gold and not in pure gold color. However, I understand your concern and my best advice is to get in touch with our Support team so they can look into this. To get connected with them via chat or phone, just click here.

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‎09-05-2022 14:21 - last edited on ‎05-08-2024 06:00 by Fitbit Moderator

‎09-05-2022 14:21 - last edited on ‎05-08-2024 06:00 by Fitbit Moderator

Hi there, @taichigirl.

I've moved your post to the Charge 5 board to keep the forums organized. Thanks for letting us know about your tracker, as well as the picture provided. Before anything else, let me explain the device will be in soft gold and not in pure gold color. However, I understand your concern and my best advice is to get in touch with our Support team so they can look into this. To get connected with them via chat or phone, just click here.

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‎09-14-2022 07:19

‎09-14-2022 07:19

Update: I contacted Fitbit support and they had indeed sent the wrong color! I am sending it back and they will ship the right one. 🙂

 

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‎09-17-2022 11:47 - last edited on ‎05-08-2024 06:00 by Fitbit Moderator

In response to taichigirl

‎09-17-2022 11:47 - last edited on ‎05-08-2024 06:00 by Fitbit Moderator

Hi there, @taichigirl.

Thanks for keeping me posted. That's great news! I'm happy our Support team helped you with this matter and that you'll receive the right one soon. In the meantime, let me recommend checking the User Manual so you can learn everything about the Charge 5 and its features. Best wishes for an active day! 😎

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