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Charge 5 started to lose the battery very quickly

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Has anybody else’s charge 5 just started to lose the battery very quickly? 
it was 100% at bedtime I woke up to find it at 48%. I’ve tried resetting it and all the problem shooting ideas and still no change. Do I need to contact customer service? 

 

Moderator Edit: Clarified Subject 

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I have the same problem.

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Hi @Kim3083. It is nice to see you around the community. let's give @Emi99, a warm welcome to the forums. 

Thank you for reaching out to the Fitbit Community. I understand that your Charge 5's battery life has suddenly decreased. I'm here to help you troubleshoot the issue. 

It's not uncommon for Fitbit devices to experience occasional battery drain issues, but a significant drop in battery life overnight is certainly concerning. I recommend checking out this help article: Can I extend my Fitbit device's battery life?

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Since yesterday by Charge5 battery is running out after only 2 hours from fully charged.  I have switched off everything except my heart beat monitor.  The item is only 12 months old and I've just paid to renew my premier subscription - any advice is very welcome 

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