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Charge 5 stopped, black screen

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‎11-01-2024 18:37

‎11-01-2024 18:37

My Charge 5, 18 months old with very light use, Has stopped completely, has a black screen. It does not sync with my cellphone,  It has not been in water or any other noxious situation.  Have  tried resetting with the switch on the charger plug.  I do not feel any vibration and it does not respond..... it is uncondtionally dead.    

Your help would be appreciated.   thank you

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‎11-01-2024 19:43

‎11-01-2024 19:43

Yes, alsowent through the proceedure of uninstalling the bluetooth connections from phone, uninstalling fitbit app from phone, reinstalling those, but nothing happened.  My wife also has a Charge 5 purchased at the same time..... it has not missed a beat!!!, is going strong..

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