06-19-2022
21:40
- last edited on
06-20-2022
11:44
by
LizzyFitbit
06-19-2022
21:40
- last edited on
06-20-2022
11:44
by
LizzyFitbit
I had my Charge 4 about 2 years before it broke in such a way I could not change the band. That same day I bought a charge 5. This was in April and for a time it worked great. I was very pleased with it until the battery stopped holding a charge in June. I’ve only had it 2 months! I believe this is a known issue by Fitbit and they are forcing me to send it back and be without it for minimum 10 days before they will replace it. You’d think they would just send a new one. I talked to many service reps to try and figure out the problem. None of the troubleshooting worked and they all admitted it might be an issue with a specific set of serial numbers. Sigh. I want my Fitbit- terrible SLOW service to resolve a problem on their end.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
07-19-2022 03:15
07-19-2022 03:15
Congrats and good luck! How did the firmware notification look like? I am afraid Ibgot nothing so far yet...
07-19-2022 04:25
07-19-2022 04:25
There was a button to update it in fitbit app. Quite a big button, hard to miss.
I'm not sure it does it's job, because I had it at 100% and just checked now it's already 90%...
07-25-2022 15:35
07-25-2022 15:35
Hi everyone.
Thanks for keeping me posted, and sharing more details about this issue. I wanted to share with you that a new firmware update has been released for the Charge 5 which brings a fix for the battery drain issues. Take in mind this is a progressive roll out so check the Fitbit app in a few days in case you do see it yet. Additionally, I'd also encourage you checking this thread where you can share your feedback.
To prevent any confusion, I'm going to close this thread. However, if you have a different question, please start a new thread in the Help Forums to receive help from the Community. Once again, I appreciate your patience and we'll keep working to improve the Fitbit experience.