Charge 5 stopped holding a full battery

[Klb21]

My Charge 5 stopped holding a full battery charge within hours of charging my device. It’s virtually unusable. I emailed Fitbit support and was told I could purchase a new Fitbit with a 35% discount since I was out of warranty. This is not a great resolution to my problem!  Very disappointed 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Klb21. 

I appreciate the information that you've provided about your Charge 5 and for confirming that you already contacted the Support team. 

I'm  sorry to see that you've experienced this problem. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback; comments from users are always useful to continue improving the quality of products and services.  

[Username621]

Mine not only is not holding a charge but now there is no display 

[DavideFitbit]

@Username621 Thank you for sharing that you've been having the same inconvenience. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to share some instructions with you. In this case, they will let you know how to proceed. 

[Username621]

Unfortunately customer support was only offer a discount on a replacement.
Given the fact there seems to be a reoccurring problem getting a
replacement with the potential for the same issue seemed fruitless.
As to not being able to get a pairing code for a black screen, solutions
were offered to fitbit years ago and seems they weren't acted on.
All in all a frustrating experience 😤

[Elo888]

Happened with my charge 5 after 18 months within warranty. Fitbit sent a new device. Hopefully it will last longer.