Charge 5 stopped receiving text notifications after the iOS update

[bal13]

Ever since I updated to iOS 17 (it might have been 17.1.1, not sure), I am no longer receiving notifications of my texts on my Charge 5. All other app notifications, as well as phone call notifications, are working to my Fitbit. I have done a restart on my Fitbit as well as a restart with it plugged into the charger with pushing the button on the charger plug 3 times. 
I have also turned my Bluetooth off and then on, forgot my device and re-synced. 
Any other thoughts?
Thank you.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @bal13. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped receiving text notifications after the iOS update. Thank you for taking the time to troubleshoot this issue before reaching out. I'll do my best to help you with this. 

To better assist you, I was wondering if the text messages that your Charge 5 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Hope that helps. 

[bal13]

Hello. Thank you for taking the time to answer my post. I have not received any texts, whether they be iMessages or non. 
I followed your suggestions as well the ones in the Troubleshooting article. 

I think it's working now for both kinds of messages! Thank you for your help. 

[MarreFitbit]

@bal13 Awesome! I'm glad to hear that your Charge 5 is now receiving text notifications. Thanks for the update!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!