Charge 5 stopped synching, then erased all the data from today and wiped out the battery!

[DanceDance]

My Charge 5 wasn't synching this morning, so I rebooted it. Rebooting it wiped out the battery (it wasn't even low!) as well as all the data from this morning. Thank you, Google, for killing what used to be a decent product. 

[ManuFitbit]

Welcome back to the forums @DanceDance.

Thank you for sharing the inquiry regarding your Charge 5, and for trying to fix it on your own. 

Please, try to check up the steps listed in this help article: Can I extend my Fitbit device's battery life? since the battery shouldn't getting off after a restart.

[DanceDance]

Oh, please, I've gone through those steps! Now the Charge 5 is not even tracking my steps and I can't reboot at all anymore for some reason.

Ever since Google bought FitBit, the product function has taken a serious dive. I cannot in good faith ever recommend FitBit products anymore. In fact, I can tell people they will likely regret investing in a FitBit product, like so many others on this community board.